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TOPIC: No emails & no link after successful PayPal paymen

No emails & no link after successful PayPal paymen 07 Aug 2015 21:12 #3139

  • Pesi
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Using PPD 2.5.49 on Joomla 2.5.28.
Using only resource (no licenses)
Payment page comes up OK.
But not being asked for email.
Payment to PayPal completes correctly - get PayPal emails OK.
However, do not get any email to 'customer' with no 'download link' - only see an "unauthorized access" message on website.

Also, in the Payments section see no evidence of any payment made, even though PayPal has confirmed that payment was made correctly.

Please advise.
Thanks.
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No emails & no link after successful PayPal paymen 10 Aug 2015 13:45 #3140

  • Ratmil
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Are you testing online?
Did you try with Paypal Simulator option?
Did you say any records on payments option in PPD?
If I don't provide the answers you are looking for, I may provide the questions you need to find the answers yourself.
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No emails & no link after successful PayPal paymen 10 Aug 2015 20:47 #3142

  • Pesi
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Hi Ratmil,
Yes I was testing online.
I was not using the simulator - but an actual Paypal account, with item priced at $0.01 - the payment went through OK and I got both emails from PayPal (and the payment shows up OK in my PayPal account).
However No records appeared in the PPD payment options.

Thanks.
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No emails & no link after successful PayPal paymen 10 Aug 2015 20:52 #3143

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Can I see your site?
My guess is that Paypal is not able to communicate about the payment process to your server.
If I don't provide the answers you are looking for, I may provide the questions you need to find the answers yourself.
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No emails & no link after successful PayPal paymen 01 Oct 2015 08:27 #3190

  • Anna
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Hi Ratmil
I am using Joomla! 3.3.6 and PPD 4.6 and having the same problem.

Also only using resources (no licenses), and using my real paypal account only charging $0.01 per download.

The payment is going through and I am getting notifications from paypal that the payment has gone through but when redirected back to my site I get this message "Your download link is not ready because payment was not done. Check your Paypal account or any other gateway you are using. Or contact site administrator"

Please can you help me with this
Thanks
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No emails & no link after successful PayPal paymen 01 Oct 2015 12:31 #3191

  • Ratmil
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Hi.
PPD uses Instant Payment Notification, it requires your site to be accessible from Paypal. Maybe this is the reason.
Possible reasons:
- You are testing locally
- Your site is still being tested and has a protection to avoid visitors.
- You have ssl with an invalid certificate.
If I don't provide the answers you are looking for, I may provide the questions you need to find the answers yourself.
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