Welcome, Guest
Username: Password: Secret Key Remember me

TOPIC: Payperdownload pending issue

Payperdownload pending issue 13 Sep 2017 19:05 #3435

  • Ratmil
  • Ratmil's Avatar
  • Offline
  • Administrator
  • Posts: 1487
  • Thank you received: 25
Miguel.
Everything is ok in your site. What problem did you have?
Did you pay but didn´t get the download link?
If I don't provide the answers you are looking for, I may provide the questions you need to find the answers yourself.
The administrator has disabled public write access.

Payperdownload pending issue 13 Sep 2017 19:21 #3436

  • Miguel
  • Miguel's Avatar
  • Offline
  • New Member
  • Posts: 9
Ratmil:

Thank you, the answer is yes. Peapole pay but don't recive mail with download link.
The administrator has disabled public write access.

Payperdownload pending issue 13 Sep 2017 19:51 #3437

  • Ratmil
  • Ratmil's Avatar
  • Offline
  • Administrator
  • Posts: 1487
  • Thank you received: 25
OK. People pay and don´t receive download link. But do you see a payment completed in back-end for that user?
If I don't provide the answers you are looking for, I may provide the questions you need to find the answers yourself.
The administrator has disabled public write access.

Payperdownload pending issue 13 Sep 2017 20:07 #3438

  • Miguel
  • Miguel's Avatar
  • Offline
  • New Member
  • Posts: 9
The payment is received through PayPal, the email with the download link does not arrive and the payment is not recorded in the pay per download component. This did not happen since we had several payments for several years, only recently have we begun to experience these problems.

I sent you an email with an image from yesterday, where the payment received in paypal is appreciated, but it is not registered in the component.
The administrator has disabled public write access.

Payperdownload pending issue 13 Sep 2017 20:55 #3439

  • Ratmil
  • Ratmil's Avatar
  • Offline
  • Administrator
  • Posts: 1487
  • Thank you received: 25
This is a totally different error. I couldn´t even pay with paypal simulator. Do you remember any change on your site before you started having this problem?
If I don't provide the answers you are looking for, I may provide the questions you need to find the answers yourself.
The administrator has disabled public write access.

Payperdownload pending issue 13 Sep 2017 21:34 #3440

  • Miguel
  • Miguel's Avatar
  • Offline
  • New Member
  • Posts: 9
Ratmil:

Just enable SSL and upgrade Joomla from 3.7.5 to 3.7.7.

Nothing else was changed, even content.
The administrator has disabled public write access.
Time to create page: 0.224 seconds
Powered by Kunena Forum